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Branding and Printing Machines Shipping, Delivery Policy in Kenya

At Graphic Machines Kenya, we are committed to providing fast, secure and reliable delivery of your branding and printing machines in Kenya.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders to ensure a smooth and transparent customer experience.

1. Delivery Charges

Delivery fees are calculated per order based on:

Product weight
Machine dimensions
Delivery location
All delivery charges are clearly displayed before order confirmation.

Rates may vary between Nairobi deliveries and other regions across Kenya.

2. Delivery Timeline

Orders are dispatched immediately after payment confirmation and processing.

Within Nairobi

Delivery is typically completed within 1–3 hours after order confirmation.

Outside Nairobi

Delivery is generally completed within 12–24 hours, depending on your location and courier schedule.

Customers may request a preferred delivery date during checkout.

3. Delivery Options

We offer flexible delivery options for your branding and printing machines:

Doorstep Delivery

Your order will be delivered directly to your specified address via our trusted courier partners.

Warehouse Pick-Up

You may collect your order from our warehouse:

Savannah Business Park, Mombasa Road (Opposite JKIA Airport), Nairobi

4. Order Processing Time

Orders are processed and dispatched on the same business day after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.

We prioritize quick dispatch to minimize downtime for your business.

5. Order Tracking

Need an update on your order? Our Customer Support team is ready to assist.

Phone: +254 748 989 207
Email: sales@graphicmachineskenya.co.ke

6. Delivery Requirements & Accuracy

To ensure successful delivery:

Provide complete and accurate shipping details.
Ensure your phone number is reachable during delivery.

Graphic Machines Kenya is not responsible for delays or losses caused by incorrect or incomplete delivery information.

7. Delivery Delays

Delivery timelines are estimates and may vary due to:

Traffic conditions
Weather disruptions
Courier logistics
High order volumes

If a significant delay occurs, we will notify you promptly via phone or email.

8. Damaged on Arrival

If your branding or printing machine arrives damaged or defective:

Contact Customer Support immediately.
Send clear photos of the damaged item.
Provide your order details.

We will assess the issue and provide a replacement, return, or refund in accordance with our Return and Refund Policy.

Frequently Asked Questions (FAQs)

1. How fast can I receive my printing machine in Nairobi?

Most Nairobi orders are delivered within 1–3 hours after payment confirmation.

2. Do you deliver branding and printing machines outside Nairobi?

Yes. We deliver across Kenya within 12–24 hours, depending on your location.

3. Can I pay on delivery?

Payment terms depend on the product. Please contact our sales team for confirmation.

4. Do you deliver heavy machines like DTF printers and heat presses?

Yes. We deliver all branding and printing machines, including:

DTF Printers
Screen Printing Machines
Heat Press Machines
Sublimation Printers
Embroidery Machines

5. What should I do if my machine arrives damaged?

6. Can I collect my machine in person?

Yes. You can pick up your order from:

Savannah Business Park, Mombasa Road (Opposite JKIA Airport), Nairobi

Contact Information

Graphic Machines Kenya – Delivery Support

Phone: +254 748 989 207
Email: sales@graphicmachineskenya.co.ke
Location: Savannah Business Park, Mombasa Road, Nairobi

ABOUT US

Graphic Machines Kenya is a leading supplier of printing and branding machines in Kenya. We specialize in large-format printers, DTF printers, UV printers, plotter machines, heat press machines, laminators, embroidery machines, and printing consumables. We serve print shops, signage companies, branding businesses, and creative studios across Kenya with quality machines, competitive prices and reliable technical support.

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